Refund policy
Please Choose Carefully As a small independent store, we do not offer refunds if you change your mind or make a mistake during the checkout process.
However, if you realise you’ve made a mistake immediately after ordering, please contact us at hello@vinylrevival.co.nz. If your order hasn't been packed or shipped, we will do our absolute best to cancel or amend it for you.
Damaged or Faulty Goods This policy observes your rights under the Consumer Guarantees Act (1993) and Fair Trading Act (1986). You are entitled to a replacement or refund for a major failure or "not as described" item.
- Damaged in Transit: If your record arrives with "battle scars" from the courier, please take photos of the packaging and the record immediately and contact us.
- Faulty Pressings: Vinyl is a physical medium. While minor surface noise can occur, if your record has a significant warp that affects play, or a repeatable "skip" due to a manufacturing defect, we will fix it.
- Return Window: Please contact us within 30 days of receiving your item to initiate a return for a fault.
Conditions for Return
- Change of Mind (Discretionary): If we agree to a return for a non-faulty item, it must be in the same condition you received it—sealed, unused, and in original packaging. * Shipping Costs: If an item is being returned because it is faulty or we sent the wrong title, we will cover the return shipping costs. For discretionary returns, the customer is responsible for shipping.
How to Start a Return Contact us at hello@vinylrevival.co.nz with your order number and proof of purchase. Please do not send items back without contacting us first.
Lost or Stolen Items We use tracked courier services for all orders. We are responsible for your order until the courier confirms it has been delivered to the address provided. Vinyl Revival is not responsible for items stolen after successful delivery. We highly recommend using a secure delivery address.